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Follow the below steps to create the VERA service account Vera Service Account in Jira. This service account will be utilized by VERA Vera to make updates to Jira fields.

Note
NOTE: This service account should not be used by any individual and the credentials should not be shared.

Step-by-step guide

  1. Click on Jira Administration icon in the top-right corner of the window (cog)

  2. Click on "User management" in the drop-down box

  3. Click "Create user"

  4. Fill in the following information in the "Create new user" form


    FieldValue*
    Email addressemail can vary (must be a valid email address)
    Full namefull name can vary
    Usernameusername can vary
    Passwordpassword can vary


  5. Check the Jira Software checkbox for "Application access"

  6. Click "Create user"

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Info

The email, full name, username and password for the VERA the Vera service account do not need to conform to specific values, but the username and password must align with the credentials of the VERA Vera Service account Account defined in the Vera Connection in the VERA Synchronization Policy fileWeb Portal's Connections Management page.

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