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System Administrators can unlock a locked user account before the configured Lockout Period has elapsed by following these instructions:

Unlock a Locked User Account

  1. Access the Administration Area

  2. Navigate to the User Management Page. 

  3. Locate the Locked User and open their User Profile page.

  4. The following information bar will appear:

...

  1. Click the “Click here” link in the message to unlock the user.