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Using the "Where is my field?" tool:

1. Log into Jira as an administrator.

2. Navigate to the Issue Details view of an issue where the Vera signatures panel is unexpectedly not visible.

3. Select:  Admin → Where is my field?

4. Search for the VERA Sync ID field.

5. If the field does not exist, then follow the instructions for adding this field to your Jira instance:  How to add Pending Tasks and Vera Sync ID fields

6. Otherwise, follow the on-screen troubleshooting instructions for making the field accessible on the current issue.

Example:

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