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If the File Share is set to be hosted by a remote machine (not on the Tosca Server machine), the user identity under which the Tosca Rest Api service runs must be set to a Windows Service Account that has access to the remote UNC path. If the user does not have proper security permissions, the integration will not be able to access images on the File Share and reports will contain blank boxes where images should occur. Logon to Tosca Commander on the Tosca Server with the service account to establish the license permissions.
Tosca 14 and earlier:
To change the account that runs the ToscaRestApi Application Pool, perform the following steps:
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Restart the ToscaRestApi application pool.
Tosca 15+
Define a logon Service Account for the "Tricentis.Tosca.RestApiService" service and restart.
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