Retrieving Log Files
VERA maintains several log files that can be used to troubleshoot issues and audit activity. The following table itemizes the various log files that are maintained, their purpose, and their default locations.
| Component | Filename * | Purpose | Default Location ** |
|---|---|---|---|
| VERA Web Portal | vera-web-error_[YYYY-MM-DD].json | Contains error messages logged by the VERA web portal. | Windows: C:\ProgramData\tx3-services\vera\Logs Linux: /usr/share/tx3-services/vera/Logs |
| vera-web-info_[YYYY-MM-DD].json | Verbose activity log for the VERA web portal. | Windows: C:\ProgramData\tx3-services\vera\Logs Linux: /usr/share/tx3-services/vera/Logs | |
| vera-web-startup_[YYYY-MM-DD].json | Event log for the VERA web portal's web server. | Windows: C:\ProgramData\tx3-services\vera\Logs Linux: /usr/share/tx3-services/vera/Logs | |
| VERA API Server | vera-server-messages-[YYYMMDD].txt | Communication log of messages received by the VERA API. When FULL logging is enabled, internal messages inside the application are also recorded. | Windows: C:\ProgramData\tx3-services\vera\Logs Linux: /usr/share/tx3-services/vera/Logs |
| vera-server-info-[YYYYMMDD].txt | Event log for the VERA API's web server. | Windows: C:\ProgramData\tx3-services\vera\Logs Linux: /usr/share/tx3-services/vera/Logs | |
| vera-server-errors-[YYYYMMDD].txt | Contains error messages from the VERA API. | Windows: C:\ProgramData\tx3-services\vera\Logs Linux: /usr/share/tx3-services/vera/Logs | |
| Results--[Name]-[YYYY-MM-DD--HH-MM-SS].txt | Result logs for user import operations. The [Name] placeholder represents the name of the CSV file that was imported. The date and timestamp placeholder represents the date and time that the import occurred. | Windows: C:\ProgramData\tx3-services\vera\UserImports Linux: /usr/share/tx3-services/vera/UserImports | |
| VERA for Jira Addon | atlassion-jira.log | Verbose activity log for Jira, including error messages reported by Tx3's Jira addon. | C:\Program Files\Atlassian\Application Data\JIRA\log |
| qTest VERA Integration | Manager Logs only | Verbose activity logs for qTest Manager. Follow the steps here for more information: https://support.qasymphony.com/hc/en-us/articles/115002920843-Harvesting-Logs-for-Support | ./manager/logs/* ./manager/build/tomcat/logs |
* Filenames containing date stamps are rolling log files that change over daily.
** These are the default locations recommended during installation. These locations may vary if alternate locations were configured during installation.