Tosca Integration: Known limitations

Lock Groups

Although a default Lock Group is provided, organizations may choose to use a different named group or multiple Lock Groups. If this is the case, users must type in the desired lock group when performing the Request Approval action. Lock Groups are case sensitive. If a match is not found, Tosca will alert the user and they will simply need to reinitiate the Request Approval action and retype the corrected lock group name. Use only organization approved Lock Groups! Not doing so can result in locked records that require elevated access to unlock.

Bulk Transactions

Bulk transactions can take some time to process. For these transactions, a progress bar is displayed which will reflect the total percentage of completed processes, i.e. approvals, rejections, etc.

Displayed Records

Since VERA combines information from two source systems to create a record, qTest and Tosca, there can be instances where the display is influenced by discrepancies between the two applications. When that happens, the VERA record may display the following:

• Extra “/” characters in urls, dates

• “|” or “pipe” characters

• {blank} in rare instances when the Tosca information is not available for display

In these circumstances, please refer to the respective qTest or Tosca record for additional details.