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Users and Policy Administrators can withdraw an approval route before it is complete. Reference Withdrawing Approval Routes for more information about withdrawing approval routes.

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Default Role(s)

Defect Manager, Tester, Policy Administrator

Record Type(s)

Defects

Starting Workflow State(s)

Routing for Approval, Rejected

Ending Workflow State

Open

Special Rule(s)

  1. The record will become unlocked for editing.
  2. The Signatures field will be cleared.
  3. The Pending Tasks field will be cleared.
  4. The route configuration in the Approval Route field is set to Not Started.
  5. Pending task assignee's will receive a cancellation email notification.

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