Withdrawing Jira records

If a Jira record has been rejected during the approval process, it can be withdrawn back to an editable state. Likewise, if a Jira record needs to be pulled out of the approval process before it is fully approved, it can also be withdrawn from the approval route.

Withdrawing from details view:

1. Navigate to the Jira record you want to withdraw
2. Select the Withdraw Approval(s) button at the top of the page
   1. The record must be in the Routing for Approval state if withdrawing from the approval route
      
      
      
   2. The record will be in the Rejected state if it was rejected during the approval process
      
      
      

3. The record is updated to display the following:

   1. The route's Status field is updated to In Progress and the record is unlocked for editing

   2. The Pending Tasks field is cleared

   3. The VERA Sync ID field remains populated with a unique VERA identifier

   4. The VERA Approval Route panel is updated

      1. If the record was previously Routing for Approval, the approval route will show as Cancelled
         
         
         

      2. If the record was previously Rejected, the approval route will show as Stopped
         

         Rejection Reason

         Rejection reason(s) will persist in the VERA Approval Route panel until the record is fully approved.

         
         

Withdrawing from board view:

1. Click on the Boards dropdown in the navbar and select the board
2. Locate the Jira record you want to withdraw from approval
   1. The record must be in the Routing for Approval state if withdrawing from the approval route
   2. The record will be in the Rejected state if it was rejected during the approval process
3. Drag and drop the record into the In Progress column
   

Withdrawing multiple records:

1. Select all records you want to withdraw

   1. Click the CTRL button on your keyboard and select multiple records to bulk select
      

      

2. Right click and select Bulk Change

   
   

   
   

3. Choose the Transition Issues option and click Next

   
   

   
   

4. Select the Withdraw Approval(s) workflow action and click Next

   
   

   
   

5. Verify that the fields are correct and click Next

   
   

   
   

6. Click Confirm to complete the bulk transition
   

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