Troubleshooting

Owned by HB Farris
Oct 20, 2023
2 min read

It is recommended to install and use the Tosca Monitor. See the Tosca documentation for details. Note: the "Distributed Execution" logging level should be set low enough to see CIClient events – for example, set the logging level to DEBUG. The default level does not show execution request from the CIClient, and this is what the Integration uses to submit execution requests.
Try these suggestions for troubleshooting problems:

"Tosca" is not a choice in a Test's "Type" dropdown list

The Integration components are not installed correctly. Carefully review and repeat related steps. The Server-Side ALM components must be setup correctly. Restart the ALM Service.

When creating a Tosca Test or Test Set an error is returned.

Try using a browser or a REST application such as Postman to try some Tosca REST calls from the ALM client machine. "http://server:port/rest/toscacommander/"- should respond with a version number. If successful, Tosca REST service is setup and running.
"http://server:port/rest/toscacommander/help" - should respond with a list of commands that can be used.
"http://server:port/rest/toscacommander/<ServerWorkspaceName>" - should return data. If it returns an error, there is a problem with Tosca Server setup. Some potential issues:

  • The workspace does not exist on the Tosca Server or is not configured properly, or is currently open in Commander, on the server
  • Commander and Tosca Server's configuration files have mismatched workspace paths specified. Look at these two different configuration files on the server.
  • ToscaResApi application pool is "hung up" – restart the application pool and/or restart IIS on the Tosca server.

VERA operations fail – when clicking the VERA "Go" button, a Tosca/REST error displays.

There is likely an erroneous configuration setting. Check the policy file settings. Check the Property names in the target Tosca project/repository. For example, make sure that the integration Property names on Test Cases and ExecutionLists are spelled correctly, with correct case. (e.g. ExecutionList has properties spelled "ALMTestSetID" and "VeraSyncId")

Unauthorized error from Tosca

Make sure the account exists and password is correct on the Tosca Server. NOTE: Tosca User ID's are case-sensitive!