VERA Add-on Error Codes

VERA Add-On Error Code

User Message

Additional information for Administrators

1

The VERA ID is missing from this record. Please try refreshing this record. If the problem remains, please contact an administrator.

The VERA ID is missing even though status is Routing for Approval. This could be due to a lag in the VERA response.

2

The VERA ID is missing from this record. Please report this to an administrator.

The VERA ID is missing even though status is Rejected.

3

The VERA ID is missing from this record. Please report this to an administrator.

The VERA ID is missing even though status is Approved.

4

VERA could not be reached. Please contact an administrator.

The Authentication Token could not be retrieved. Service Account:

5

Rejections could not be retrieved. Please contact an administrator.

Rejections were not retrieved from VERA.

6

The VERA Status is not correct for this JIRA Issue. Please contact an administrator.

The VERA Status should have been In Progress, but was not.

7

The VERA Status is not correct for this JIRA Issue. Please contact an administrator.

The VERA Status should have been Complete, but was not.

8

The VERA Status is not correct for this JIRA Issue. Please contact an administrator.

The VERA Status should have been Stopped, but was not.

9

The VERA Status is not correct for this JIRA Issue. Please contact an administrator.

The JIRA Status should have been Routing for Approval, but was not.

10

The VERA Approval Route could not be parsed. Please contact an administrator.

Something went wrong when parsing the route. Exception:

11

Error connecting to the VERA server. Please contact an administrator.

500 connection code returned from VERA Server when getting the route. Url:

12

Error getting the route from the VERA server. Please contact an administrator.

204 connection code returned from VERA Server when getting the route. Url:

13

An access issue occurred. Refresh the page and try again. If the error persists, please contact an Administrator.

403, forbidden access, connection code returned from VERA Server when getting the route. Url:

14

An access issue occurred. Refresh the page and try again. If the error persists, please contact an Administrator.

401, unauthorized access, connection code returned from VERA Server when getting the route. Url:

15

There was a problem loading the VERA Approval Route. Please contact an Administrator.

An unexpected connection code returned from VERA Server when getting the route. Url:

16

There was a problem loading the VERA Approval Route. Please contact an Administrator.

An exception occurred when getting the route. Exception:

17

There was a problem loading signatures. Please contact an Administrator.

An exception occurred when getting the signatures. Exception:

18

There was a problem loading the rejections. Please contact an Administrator.

An exception occurred when getting the rejections. Exception:

19

There was a problem loading the VERA Approval Route. Please contact an Administrator.

An exception occurred when getting the context map. Exception:

20

VERA could not be reached. Please contact an administrator.

The Auth Token could not be retrieved. Exception: