Vera for qTest Troubleshooting

Owned by HB Farris
Jan 03, 2024
1 min read

Problem

Vera  Integration is not working (i.e. when the Route for Approval button is clicked and the record is refreshed, no Vera information is populated). Also, the Vera Server Messages log shows a 500 error for the /callbacks/qtest/route_action call.

Solution

  • Service Account's Password has changed recently.
    • Update the password.
  • Service Account does not have admin access to the project in qTest.
    • In the qTest Administration, add the Service Account as a Project Admin to all Vera enabled projects.
  • qTest URL is not configured properly inside of qTest
    • In the qTest Site Administration, ensure that in the Configuration tab the qTest base URL is configured with the expected URL and protocol (HTTP or HTTPS)