Close Defect

Owned by Henry Farris (Unlicensed)
Last updated: Jul 30, 2020
2 min read

Defect Managers can close defects in order to prevent further editing of a defect without requiring approval. Reference Workflow Transitions for more information about transitioning workflow states in VERA.

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Default Role(s)

Defect Manager

Record Type(s)

Defects

Starting Workflow State(s)

New, Open, Ready to Verify, Deferred

Ending Workflow State

Closed

Special Rule(s)

  1. Resolution Type cannot be blank.
  2. For GxP defects, the Resolution Type must be one of: Duplicate, Not a Defect, Not Reproducible, Obsolete Function, Transferred, or Will Not Fix. (See Below)
  3. The defect will be locked against editing.


A Resolution Type must be entered before a defect can be closed. If the defect GxP field is N, any Resolution Type value is valid. If the defect GxP field is Y, valid values for directly closing a defect (without requiring approval) are:

  • Duplicate: The defect is a duplicate of another reported defect. As a best practice, Defect Managers should link duplicate defects before directly closing one of them.
  • Not a Defect: The defect report has been ruled as invalid.
  • Not Reproducible: The defect could not be reproduced.
  • Obsolete Function: The defect was reported in an obsolete software version, and subsequent software changes have made the defect a non-issue. (For example, the defect may exist in a feature that has since been replaced or entirely removed.)
  • Transferred: The defect was transferred to another system and can be closed in QC/ALM.
  • Will Not Fix: The defect will not be fixed.